KYC and AML Policy

Bet365 enforces strict KYC and AML procedures to verify the identity of every account holder, eliminate fraudulent activity, and prevent financial crimes from occurring on the platform. These procedures serve as the foundation for a fair, transparent, and legally compliant operating environment.

This policy is in place to guarantee the following:

• A fair play environment where all participants operate under equal and transparent conditions;
• Protection of the platform’s financial ecosystem against unlawful transactions;
• Compliance with applicable regulatory requirements under Indian and international law;
• Prevention of identity fraud and unauthorised account access;
• Continued user safety and the long-term security of the platform.

Every new player registered on the platform must complete a mandatory identity check before accessing full account functionality, including deposits and withdrawals. Document submission is required to confirm the identity, address, and payment details of each account holder.

The following documents are accepted for verification purposes:

• Government-issued photo ID for identity verification, such as a valid passport, Aadhaar card, PAN card, or driver’s licence;
• Proof of current residential address, such as a recent utility bill, bank statement, or government-issued correspondence dated within the last three months;
• Verification of payment methods used for deposits and withdrawals, including bank account statements or screenshots confirming ownership of the payment instrument;
• In certain cases, a selfie or live photograph may be requested alongside the submitted ID documents to complete the ID verification process.

All personal data collected during the document submission process is handled in accordance with applicable data protection regulations and is used solely for compliance purposes.

Bet365 employs a comprehensive set of security measures to combat money laundering, counter-terrorism financing, and other illegal financial activities across the platform. These measures are applied consistently and are reviewed regularly to remain effective against evolving threats.

The following actions are taken as part of the AML framework:

• Continuous transaction monitoring of all account activity, including deposits, withdrawals, and wagering patterns;
• Deployment of automated systems to flag suspicious activity in real time, including unusual transaction volumes or irregular betting behaviour;
• Manual review and auditing of high-value transfers or transactions that deviate significantly from an account holder’s established profile;
• Enhanced due diligence applied to accounts identified as higher risk based on transaction history or geographic location;
• Reporting of suspicious activity to relevant regulatory and law enforcement authorities in accordance with reporting obligations under applicable Indian financial legislation;
• Periodic internal audits to assess the effectiveness of existing AML controls and identify areas requiring improvement;
• Restriction or suspension of accounts pending investigation where credible concerns regarding financial misconduct have been identified.

All registered users are required to observe strict limitations on conduct to remain compliant with the platform’s KYC and AML standards. Violations of these restrictions are treated as serious breaches and will result in immediate disciplinary action.

The following activities are strictly prohibited:

• Registering or operating more than one account on the platform, whether under the same or different personal details;
• Submitting forged, altered, or stolen documents during the ID verification or document submission process;
• Attempting to use the platform to launder funds derived from unlawful activities;
• Exploiting technical vulnerabilities, system errors, or loopholes to manipulate account balances or transaction records;
• Sharing account credentials or granting third-party access to a registered account;
• Structuring deposits or withdrawals in a manner intended to circumvent transaction monitoring thresholds;
• Providing false or misleading personal data at any stage of the account registration or verification process.

Any breach of the platform’s KYC and AML rules results in immediate disciplinary action, applied in proportion to the severity and nature of the violation. Bet365 reserves the right to take the following measures without prior notice in cases of confirmed or suspected non-compliance:

Temporary or permanent account deactivation, freezing or forfeiture of funds linked to suspicious activity or policy violations, voiding of active bets or accumulated winnings associated with non-compliant conduct, referral of account details and transaction records to regulatory authorities or law enforcement agencies, and permanent exclusion from the platform in cases of confirmed financial misconduct or identity fraud.

All registered users bear direct responsibility for maintaining accurate, truthful, and current information on their accounts at all times. Each account holder is required to complete the ID verification and document submission process promptly upon request and to cooperate fully if additional documentation is sought by the compliance team. Personal data provided during registration must reflect the account holder’s actual identity and must be updated without delay should any details change. Users are further responsible for monitoring their own accounts and for immediately notifying the platform of any suspicious activity, unauthorised access, or irregularities observed in their transaction history. Failure to fulfil these obligations may result in restrictions being applied to the account.

Bet365 maintains a firm commitment to transparency in all compliance-related processes, ensuring that every account holder is treated fairly and that the platform operates in full accordance with applicable regulatory requirements. The security measures and verification procedures described in this policy exist to protect the broader user community and to preserve the integrity of the platform for all participants.

The following principles guide the platform’s approach to KYC, AML, and responsible gaming:

• Strict adherence to international KYC and AML standards, including guidelines relevant to the Indian regulatory environment;
• Protection of personal data in accordance with applicable data privacy legislation, ensuring information is not shared beyond lawful and necessary purposes;
• Proactive transaction monitoring and auditing to detect and address irregularities before they affect other users;
• Equal conditions for all account holders, with verification and compliance standards applied uniformly across the platform;
• Full cooperation with regulatory authorities and reporting obligations as required under Indian and international financial law;
• Regular review and updating of internal compliance procedures to reflect changes in legislation or emerging financial crime trends;
• Ongoing staff training to ensure consistent and accurate application of AML and KYC protocols across all operational departments.